TERMS OF SERVICE:
Lateness for driving lessons or classes
You must be on time for your appointments. If you are 15 minutes late for your driving lesson or classes, your appointment may be forfeited at your expense. You will only receive the remaining time that is left for your booked appointment.
Lateness for driving instructors
If the instructor is late, you may get your time back the same day and time of your appointment, on another day, or added on to a next appointment.
Lateness for New York State DMV road test
If you are 10 minutes late for your road test appointment, you will have to meet the instructor at the road test site. Please note that the DMV expects you to be on the road test line 30 minutes prior to your road test. If you are denied a road test due to your lateness, we will not be held responsible for your missed road test appointment. The completion of a road test is at the discretion of the New York State DMV examiner and their guidelines.
A 3.5% processing fee will be charged on all refunds.
Cancellation/ Rescheduling of lessons
We understand that emergencies or unavoidable situations may occur at any time that would cause a customer to have to reschedule or cancel a lessons. We have a 24 hour cancellation policy that allows our customer to cancel a driving lesson 24 hours prior to their reserved driving lesson appointment. Cancellations can be done by phone (we will also send out a cancellation email to you). If you choose to reschedule a lesson, there will be a rescheduling fee to book another driving lesson. The rescheduling fees for a 45 minute driving lesson is $30. For a 60 minute driving lesson, it is $38. For a 2 hour highway driving lesson it is $65. For a 30 minute lesson $20. You must call before your lesson ends to reschedule a lesson. If you choose not to call before your lesson ends the driving lesson will be forfeited.
Cancellation of 5 hour pre-licensing class
The 5 hour class has a 48 hour cancellation policy, but we understand that unexpected emergencies might happen at the last minute. We allow our customers to reschedule the class outside of our 48 hour cancellation policy by paying a rescheduling fee of $20. The fee must be paid no later than 2 hours into the class that you are registered for. After the 2 hour rescheduling fee window the class will be forfeited.
Road Test Appointment Booking
All road test bookings purchased within a package must be booked by Fuzion Driving School. We can't guarantee that we will have a vehicle available for your road test appointment if we didn't book the appointment. All dates available are based on the New York State DMV availability. The wait time for a road test to be booked is 3 to 5 business days with the exception of holidays. Any road test request that are more than a month away is subject to the NYS DMV waiting time until they reach the desired appointment month.
Road test booking Cancellations
All road test appointments that have been booked with the New York State Dmv are nonrefundable. Once the service is rendered we are unable to provide refunds. You will have to pay for another road test appointments if you wish to re-book your reserved road test appointment.
Cancellation for car for road test rescheduling with appointments
If you need to reschedule your road test appointment, you will have to give us a 72 hour notice prior to your road test and pay a $30 re-booking fee. All no-shows for their reserved road test appointment with the New York State DMV will forfeit the full service fee.
Cancellation due to Covid: If a person cancels due to Covid-19, he/she must produce a valid PCR positive test results from a reputable medical facility and should call us at least one hour or more prior to his/her appointment. We do not accept at home Covid test results. Failure to do so will result in you being charged for the appointment. All Covid test must be dated 3 days or less after you cancel your appointment to be accepted by us.
Please note that if you called before the 48 hours you will be refunded the fee you paid for the car minus the road test booking fee.
Expiration of Payments
All contracts/service are valid for 1 year. Any unused services will be forfeited if unclaimed.
Documents required for all services with Fuzion Driving School
New York State Learners Permit
Glasses (if applicable) Please bring you contact case if you wear contact or proof of laser eye surgery
Your 5 hour class certificate. If you have completed an accredited OPL program (a copy of the 5 hour class will be in your email) You must have proof of the email confirmation.
If you are under the age of 18 you must provide 50 Hour Supervised Driving Certificate mv262
If you are 18 year of age or old you must bring a class D learners permit with you. A class DJ learners permit will not be accepted for anyone 18 and over the New York State DMV.
Refund Of Ebooks: Ebooks are digital and as such, there are no refunds allowed on ebooks.
If you purchased a package, your refund will be the amount you paid minus (the number of lessons you took times regular cost per lesson) minus the regular price of any other item in the package that you used.
If you paid online the refund will be processed on line and returned to the card you paid with.
If you paid in the office, you must return to the office for us to process your refund.
If you paid with credit card, please bring that card with you so we can process the refund.
If you paid by cash, you will be refunded with a company check.
While you are practicing, no friends, family members are allowed in the cars with you.
Why such a strict cancellation policy: In order to serve you, our driving instructor must reserve a time for you. If you cancel and do not give us enough time to fill that spot and we do not charge you for the time, the driving instructor will not get paid.
Changing Your Pick Up and drop off Locations: You can do so but the instructor may need additional time to get to you and may have to drop you off earlier to get to the next appointment. This lost in time must be absorb by you. All changes to your appointment must be done with the office of Fuzion Driving School only.
Where Do I Meet The Instructor If this is your first lesson meet the instructor outside your home at the appointed time. If 5 minutes past and you do not see the instructor, call us. If this is not your first time, meet the instructor at the location you and the instructor agree on.
Code of Conduct
The instructors at Fuzion Driving School are required to treat our customer with respect, courtesy, and professionalism, and we expect our customers to do the same. If for any reason the instructor feels that they are in danger during the lesson;the lesson will be stopped and forfeited. We reserve the right to cancel a lesson if a student is intoxicated or under the influence of any substance . We want to make sure that the student and instructor are both safe while doing a driving lesson with Fuzion Driving School. Racial discrimination,verbal,physical abuse,sexual harassment by either party will not be tolerated under any circumstances.
While doing driving lessons, no friends, family members or pets are allowed in the cars with you.
Fuzion Driving School shares links to other websites. It is your responsibility to check their policies and terms and conditions as Fuzion Driving School is not responsible for any lost or injury that you may suffer by using sites that we are linked to.
We reserve the right to change,suspend, or terminate any part of this site including features, hours of operation and content without notifying you of said changes. At our discretion and without penalty, Fuzion Driving School LLC may restrict your access to all of our certain parts of our Site.
By your accessing and continued usage of this site informs us that you are 18 years of age or older.
Our website prohibits conduct that might be considered criminal in nature, or may violate the civil liberties of another or violate any law.
Any action on your part that may restrict or inhibit any other user from using the services of our website is strictly prohibited.
Fuzion Driving School does not guarantee you an error free website and that its server(s) is/are free of computer viruses and other harmful goods or conditions. We are not responsible should you suffer harm or lost while using our website.
If you live more than 30 minutes from our office, you are required to do a double lesson or greater.
Please note, we are not responsible for personal items left in our vehicles. If found, all personal items will be delivered to our offices at 5317 Church Ave, Brooklyn NY 11203. It is your responsibility to collect them from our offices during business hours.
These Terms and conditions are subject to change. It is your responsibility to check from time to time to stay up to date with any changes.
Valued customer please note that due to the nature of our business, Fuzion Driving School LLC has very strict cancellation and refund policies. Please read before doing any business with us. All contracts expire after one year. Please note: cancellations must be done by phone not email as we monitor the phone constantly. Also note that after three (3) years, all documents are shredded and disposed of. So any contract or receipt after three (3) years is not valid.